The notion of supporting Linux was a hot topic at VMware Carbon Black. There were not many competitors offering support for the OS. Additionally, our customers had been begging for a Linux solution for quite awhile. Moreover, the opportunity was tremendous and it was time to strike.
During the previous Program Increment (PI), a team was tasked with developing Linux Defense. As the team dug its heels into Linux, they realized that it was much bigger lift than anyone thought - the plan was placed on hold. The next PI the plan was resurfaced, on a much smaller scale: Linux Prevention. This new iteration would only support policies of Known malware and Blacklisting. Now we had to figure out what that meant to customers and if it was even worth using with such limited functionality.
With some design work already in hand, we conducted a mixed-method study, consisting of a user interview and usability test.
Five customers participated in the research study.
"The new page is a lot more helpful"
"Just having these two would be fine. These would be the bare minimum."