VMware Carbon Black
Data Export Feature
My Role
UX Roundtable
Moderator Guide
Usability Testing
Affinity Diagram
Findings Report
Research Readout
Timeframe
Three Weeks
Tools
Google Docs
Miro
InVision
WebEx
The Challenge
During Big Room Planning (BRP), it was decided by an Agile team that it was time to build the long-sought feature of Data Export, for the Alerts page and Investigate page. Additionally, one of our largest customers, a global technology company, had been pushing for us to add the feature, starting with the Investigate page. We would now have to figure out why the rest of our customers would want this feature, and how they would use it.
UX Roundtable
Operating in a SAFe Agile environment meant that we had little time to spare. In order to get a jump start on our design process, I moderated a UX Roundtable - a focus group of our customer-facing colleagues, such as Sales Engineers, who work with customers every day. The discussion included generative questions, along with a review of wireframes.
Key Takeaways:
Usability Testing
After validating our design direction with our customer-facing teams, we embarked on a mixed-method study, consisting of user interviews and usability testing. Five customers took part in our study test.
"I'm underwhelmed by the data in the expansion"
"No, I'm sorry - I don't understand the URL"
Key Findings
Investigate Page
Investigate Page
Export Modal
Notifications
Inbox Page
CSV File
Final Thoughts
Conducting the Data Export research was an enjoyable experience. The functionality was something that our customers were demanding and it was astonishing that this capability wasn't already available, in such a sophisticated application. Hearing the excitement and relief in customers' voices, once they knew it was on the way, was gratifying.
© 2016